Temple Fence warranty coverage and what's covered.
Every Temple Fence project carries a workmanship warranty on the installation and pass-through manufacturer warranties on the materials. The specific terms get confirmed in the signed contract for each project, with coverage windows that match the fence type, material grade, and use case. The sections below cover what's typically included, what's not, and how to file a claim if something needs attention after install.
Workmanship Warranty
The workmanship warranty covers the installation itself: post setting, panel framing, gate hanging, hardware mounting, and the structural connections that hold the fence together. If a post fails because it wasn't set deep enough, a panel sags because it wasn't framed correctly, or a gate binds because the hinges were undersized for the gate weight, the workmanship warranty covers the repair or rebuild of the affected section. The term on workmanship coverage is confirmed in the signed contract for each project and runs across the standard service life of the fence type installed.
To qualify, the fence has to be installed by Temple Fence on the property listed in the contract, with the original purchaser still owning the property at the time of the claim, and with no unauthorized modifications to the fence since install. Repairs and adjustments by other contractors void coverage on the affected sections. Normal wear, weather damage, and material aging are covered under the material warranties rather than the workmanship warranty.
Response time on workmanship claims is one business day for diagnosis. The actual repair window depends on the issue, material availability, and weather. Most workmanship claims resolve within one to two weeks of the initial email.
Material Warranties
The materials we install carry their own manufacturer warranties, which pass through to the property owner. Wood lumber, composite fencing, aluminum and iron panels, gate operators, electronic access controls, hardware, and specialty products each have their own coverage terms set by the manufacturer. The pass-through warranty means the manufacturer's warranty applies as written, and Temple Fence can assist with the claim filing on covered material defects.
Composite fencing typically carries the longest manufacturer warranty, often 25 to 30 years on the panel material against rot, splitting, and structural failure. Powder-coated aluminum and iron typically carry 10 to 20 year manufacturer warranties on the coating finish. Gate operators and access control electronics typically carry 1 to 5 year manufacturer warranties depending on the product line. Wood lumber carries warranty terms specific to the supplier and grade.
We include the specific manufacturer warranty documents at handoff for any project where the material warranty is part of the value proposition. The composite panel warranty, the gate operator warranty, and the powder coat finish warranty all come with the project documentation.
What Is Not Covered
The warranty does not cover damage from events outside normal use. Storm damage from high wind, hail, or flooding falls under homeowner property insurance, not under fence warranty. Impact damage from vehicles, equipment, fallen trees, or other contact with the fence is not covered. Vandalism, theft of materials or hardware, and intentional damage are not covered.
Soil movement from extreme weather, drought-induced shrinkage, or post-flood saturation is not covered unless the post setting itself was below spec at install. Normal seasonal soil shift in Bell County clay is accounted for in the post depth and concrete spec, but extreme events can affect any fence regardless of build quality.
Neglect and lack of maintenance are not covered. That includes failure to stain a wood fence on the schedule the lumber requires, failure to clean and lubricate gate hardware annually, and failure to address minor damage before it becomes major. Unauthorized modifications by the homeowner or another contractor void coverage on the modified sections. Painting, staining, or treating the fence with non-approved products voids the material warranty on the affected components.
Normal weathering is not a defect. Cedar will weather to silver-grey if left unstained. Wood will show minor surface checking. Powder-coated metals will show some color fade after a decade in Texas sun. These are expected and not covered as warranty issues.
How to File a Claim
Email build@templefence.com with the property address, the original install date if you have it, a description of the issue, and a few photos showing the affected sections. We respond within one business day with diagnosis questions or a site visit time if the issue needs in-person inspection. For workmanship claims, we cover the diagnosis and repair on covered issues. For material claims, we file the manufacturer warranty paperwork and coordinate the repair or replacement. The faster we hear about an issue, the faster it resolves.
Ask About Warranty Coverage
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Direct Email
build@templefence.com
Core Service Area
Temple, Belton, Killeen, and nearby Bell County
Project Details
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